Complaints procedure

Bluefield Group Complaints Procedure

At Bluefield we are committed to supporting our clients. However, we recognise that there may be times when you may have cause to complain. Occasionally things may go wrong and we will do our utmost to resolve your issue fairly and to your satisfaction at the earliest possible opportunity.

The following procedure explains what you can do in the event that you have cause to complain about our services and/or products and who to contact if you are not satisfied with our response.

How to complain

If you are not satisfied with any aspect of our service or products, please contact our Legal General Counsel in any of the following ways to ensure we can investigate the matter promptly and fairly.

• Telephone Number: +44 (0) 20 7078 0020
• Email: koconnor@bluefieldllp.com
• Write to: Bluefield Partners LLP 6 New Street Square London City Of London EC4A 3BFE, United Kingdom

What happens next

Once our Group Legal Counsel has received your complaint, they will promptly acknowledge its receipt. We will then work with the aim of resolving your complaint as quickly as possible.

Our Legal and Compliance team will keep you regularly informed of the progress we are making in trying to resolve the issue.

Once we consider your complaint resolved, we will send you a final response with a timeline for you to respond.

What do I do if I remain dissatisfied

Included in our response will be details of the action you can take if you remain dissatisfied with the resolution of your complaint, such as referring the issue to the Financial Ombudsman Service(‘FOS’).

The primary role of the FOS is to review and investigate unresolved complaints from clients about financial services providers in or from United Kingdom. Further information is available from the FOS website.

FOS contact details are as follows: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone Number: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk